Delivery Information
About Shipping time
| Shipping Method | Region | Shipping Time
(Business Days Estimation ) |
|---|---|---|
| Flat Rate Shipping | United States, Canada | 8 - 15 |
| United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 10 - 20 | |
| Brazil, Russia, Italy, Argentina, Chile, Mexico | 15 - 35 | |
| All Other Countries | 10 - 25 | |
| Priority Direct Mail | Israel, Saudi Arabia, United Arab Emirates | 3 - 7 |
| Australia | 5 - 10 | |
| Canada | 8 - 15 | |
| United States, United Kingdom | 7 - 10 | |
| France, Italy, Spain, Portugal | 7 - 12 | |
| Germany | 7 - 15 | |
| Standard Shipping | Russia, Brazil | 10 - 25 |
| Latin America (excluding Brazil) | 7 - 15 | |
| All Other Countries | 5 - 8 | |
| Expedited Shipping (DHL/UPS/IB) | Worldwide (excluding Russia and Brazil) | 3 - 7 |
You can choose your preferred shipping method on the Order Information page during the checkout process.
*NOTE
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
Total Delivery Time = Processing Time + Shipping Time
About processing time
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Once we receive your payment, we will start to process your order. All items will go through strict Quality Control checks and are well packed before before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.
Note:In orders with more than one item, the processing time will be based on the item with the longest processing time.
About Delivery
Normally package will be delivered to your home directly.
If you have any issue about shipping and delivery, please submit a ticket to support center. We will reply you in 24 hours.
How to Follow my Package?
We will email you the shipping information after your order is shipped out. You also can view the shipping status in your account.
Important Note:
For standard shipping and expedited shipping, we provide tracking number for free.
There may be delay between scanning events and the website's updates.Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.
Tax ID Requirement In The Check-out
Tax ID number is required if the customers from Argentina select Expedited Shipping during the check-out. Please be sure to fill in your Tax ID to avoid any clearance problems and or delivery failures.Please refer the screenshot below.
Warm tips:
due to the COVID 19 epidemic and related policies, the transportation is slow, and the delivery time will be delayed to some extent. Please understand. Thank you!
Contact Us:
If you need help or have further inquiry, please contact us by these ways as follow:
Email:[email protected]